Firm enforcement history

TSB Bank Plc

FRN 171654Register status · No longer registered as an Appointed Representative1 enforcement actionFines imposed · £10.9m

View on FCA register

01 · Enforcement history

Actions recorded on Firmwatcher.

9 Oct 2024 · £10.9m

Fine

On 9 October 2024 the Financial Conduct Authority fined TSB Bank Plc £10,910,500 after finding breaches of PRIN 3 and PRIN 6 related to the unfair treatment of customers in its retail banking, mortgage and consumer credit businesses. PRIN 3 requires firms to organise and control their affairs responsibly and effectively (management and control); PRIN 6 requires firms to pay due regard to customers’ interests and treat them fairly. The FCA’s Final Notice records the breaches and the financial penalty of £10,910,500.

Summarised from notice and press

Date	Action	Summary	Source document
9 Oct 2024	Fine £10.9m	On 9 October 2024 the Financial Conduct Authority fined TSB Bank Plc £10,910,500 after finding breaches of PRIN 3 and PRIN 6 related to the unfair treatment of customers in its retail banking, mortgage and consumer credit businesses. PRIN 3 requires firms to organise and control their affairs responsibly and effectively (management and control); PRIN 6 requires firms to pay due regard to customers’ interests and treat them fairly. The FCA’s Final Notice records the breaches and the financial penalty of £10,910,500. Summarised from notice and press	Open the published notice or announcement

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